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FAQ's

SHIPPING

 

Can you deliver to me?

Yes! We ship worldwide.

How long until I receive my tracking number? 

Your tracking number will be sent to you 2-3 business days after your order via email. You'll receive individual SMS messages to keep you updated also.

How long until my order arrives?

Please visit our Shipping Policy Page.

 

REFUNDS

 

How long does your refund policy last?

Please visit our Returns & Refunds policy page.

 

Pony Jet 

 

Does the Pony Jet come with warranty?

Yes. all Pony Jet's come with a 6 month warranty. Contact our customer support for more details. 

If I don't like it can I return it?

If you don't LOVE it you can send us a message and we will happily sort and solve your problem :) 

How does it work?

1. Fill up the dispenser with shampoo to the top. (Fill lines provided).

2. Connect the Pony Jet to your garden hose. 

3. Adjust from water mode or shampoo mode on the toggle. 

4. Spray away! 

For USA/Canada hoses: Remove the hose fitting that comes with the Pony Jet then connect your hose.  

 

Contact Us:

Email: support@theponyjet.com

Address: 13A Victoria Rd, Mortimer Common, Reading RG7 3SH, UK

Trusted by Equestrians

From leisure riders to performance stables - Pony Jet is trusted around the world.

Tracked Worldwide Shipping

You'll be given instant updates via email and SMS upon delivery.

Risk-Free Trial

Offering you peace of mind and stress free returns. Try it for 60 days if you don’t totally love it, we’ll refund you 100%. We're that confident.